Introduction

Summer is the busiest time of year for hotels. Rooms are fully booked, guests expect perfection, and systems run nonstop. While travelers relax in polished lobbies and comfortable suites, hotel teams are under pressure to keep everything working smoothly. Supporting them behind the scenes? Smart, tech-enabled maintenance.

At WeMaintain, we help hotels manage this pressure with a model that blends technology, data, and field expertise. Because in hospitality, operations don’t just support the guest experience — they shape it.

Why Maintenance Matters More in Summer

Hotel occupancy increases by 20–30% in many markets during the summer. Properties like the Hyatt Regency London often reach more than 90% occupancy. Elevators and automatic doors are in constant use, especially during check-in and check-out, when guests move with luggage and timing matters most.

Under this pressure, even small failures can ripple across operations and affect dozens of guests. And when expectations are highest, even a short delay can leave a lasting impression. That’s why reactive maintenance doesn’t cut it. Hotels need real-time insights, predictive tools, and smarter, faster interventions.

3 Common Challenges Hotels Face — and How We Help

1. Unexpected Downtime

Lift or escalator failures create queues, delays, and frustration, especially at peak traffic hours. The impact isn’t just operational; it affects the guest journey and can trigger poor reviews.

Our solution:
IoT sensors track equipment performance in real time. When an anomaly is detected, an alert is triggered before the issue escalates.This allows for preventative maintenance, reducing unplanned downtime and avoiding visible disruptions.

2. Limited Visibility and Control

When maintenance is outsourced, it can be hard for hotel teams to know what’s really happening on site — whether a visit took place, what was done, or when the next intervention is planned.

Our solution:
With WeMaintain, engineers log every visit directly through the mobile app, and the report is instantly available on the customer platform. Hotel teams get real-time visibility into completed work, upcoming visits, and asset performance, all in one place. No more chasing updates or waiting for reports: everything is transparent, up to date, and accessible when you need it.

3. Poorly Timed Repairs

Maintenance during busy hours or guest rest periods creates noise, inconvenience, and sometimes, complaints.

Our solution:
WeMaintain coordinates maintenance around hotel operations, scheduling visits when rooms are empty or guest traffic is low. Engineers know the site, the patterns, and the expectations, so interventions are discreet and timed right.

Real-World Results: Hyatt Regency London

Before WeMaintain's involvement, the Hyatt Regency team often faced three-day repair delays for lift failures, unacceptable during high-occupancy periods.

After installing IoT sensors and assigning a dedicated engineer, lift availability jumped to 98%, even at peak capacity. 

“WeMaintain has given ownership to its engineers. This was a big game changer for us.”
— Peter, Director of Engineering, Hyatt Regency London

Now, most lift issues are invisible to guests, and the operations team can focus on service, not emergencies.

Read the full use case

Supporting Hotel Operations with Precision

At WeMaintain, we do more than fix problems — we help hotels run better.

Our model combines advanced tech with local field expertise to improve asset performance without disrupting hospitality. Whether it’s anticipating high-traffic periods or adjusting maintenance schedules to guest rhythms, our systems are designed to enhance—not interfere with—the guest experience.

💡 And the benefits go beyond operations:

• Fewer disruptions = better reviews
  Smarter, proactive maintenance means less downtime and happier guests.
• Higher uptime = greater accessibility
  Reliable elevators and doors ensure seamless mobility for everyone.
• Efficiency = sustainability
  Our tech supports energy savings of up to 30%, helping meet your ESG goals.

We also support long-term asset planning. With real-time dashboards and centralized reporting, hotel managers get full visibility across sites, making it easier to prioritize CAPEX, stay compliant, and make decisions based on live data — not guesswork or delayed third-party reports.

Future-Proofing Through Modernisation

Summer peaks can expose the cracks in ageing infrastructure. That’s why WeMaintain also helps hotels plan and execute modernization projects, from lift upgrades to energy efficiency improvements.

We provide tailored guidance based on equipment condition, usage patterns, and guest experience goals. Whether it’s enhancing accessibility or replacing outdated systems, we help teams take a proactive, strategic approach to building performance, and avoid costly surprises down the line.

👉 Discover how we support modernisation projects

A Human-First Approach to Maintenance

WeMaintain’s field engineers are full-time employees — not anonymous subcontractors. They’re multi-brand experts, professionally trained, and equipped with the best tools.

But more importantly, they bring a deep sense of responsibility and care to every visit. You’ll know them by name, and they’ll know your site inside out. That means work is done quietly, precisely, and always with your guests’ comfort in mind.

While most providers still rely on fragmented subcontracting models and outdated systems, our approach gives hotels a true partner: accountable, visible, and committed to quality service.

Global Reach, Local Expertise

WeMaintain supports hotel operators across Europe and Asia, partnering with groups like Accor, Hyatt, IHG, Premier Inn, and NOBU. Whether in London, Singapore, Paris, Lisbon or Hong Kong, our model adapts to local constraints and maintains high performance — every season.

Want to Summer-Proof Your Hotel?

High season puts buildings under pressure, and guests expect perfection. If you're looking for smarter ways to reduce downtime, improve visibility, and keep your operations seamless when it matters most, we can help.

📩 Get in touch via our contact page or email us at sales@wemaintain.com to learn how WeMaintain supports leading hotels with tech-enabled, operations-first maintenance.

Let us help you stay ahead, all summer long.